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Payment Dispute: Your First 15 Minutes

A Free Chargeback Evidence Preparation Checklist for Online Sellers

Identify the exact case. Record the case number, order number, amount, transaction date, stated reason and provider.
Protect the deadline. Note the official due date and where it came from. Check the provider portal for current requirements.
Gather records that already exist. Make copies of order records, communications, policies, delivery or access records and any refund records.
Identify the stated dispute reason. Do not organize as if it were a different claim; relevance depends on the reason.
Create a factual timeline. Put dated events in order: purchase, fulfillment or access, delivery, communication, cancellation/refund events and dispute notice.
Put strongest relevant evidence first. For each file, state what factual point it supports. A large pile of files is not an index.
Remove unrelated information. Review for records that do not help answer the claim and redact unrelated personal information where appropriate.
Run a final review. Check transaction match, dates, filenames, evidence index, draft statements and provider instructions before submission.

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